SweetDelights maintains an extensive knowledge base to assist both customers and support agents. The company uses Deskhero's AI capabilities to generate articles from Word, PowerPoint, and PDF files. This feature has significantly increased the volume and variety of content in their knowledge base.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results within the knowledge base. This ensures that users can quickly find the most relevant and useful information.
SweetDelights also leverages Deskhero's AI to generate suggested replies for customer inquiries based on the knowledge base. This feature has greatly reduced the time support agents spend on crafting responses, thereby improving their productivity.
Furthermore, SweetDelights uses Deskhero's website scraping feature to gather data from various sources. The AI capabilities analyze this data and use it to update the knowledge base, ensuring it stays current and relevant.
Overall, SweetDelights has found Deskhero's AI capabilities invaluable in enhancing their knowledge base. The AI solution has not only improved the quality of support articles but also made them more accessible, leading to improved customer satisfaction.
How does the AI generate articles from Word, PowerPoint, and PDF files?
Deskhero's AI uses advanced algorithms to extract and structure information from Word, PowerPoint, and PDF files. It then generates articles based on this information, which are added to the knowledge base.
How does the AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results. It analyzes the search query and provides results based on relevance and context.
How does Deskhero's AI generate suggested replies based on the knowledge base?
The AI uses OpenAI Embeddings from the knowledge base to generate suggested replies. It analyzes the content and context of the inquiry to provide the most appropriate response.
* This article provides an example of how a fictive company in the Bakery Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
