PastryPro receives a high volume of customer inquiries daily. The company uses Deskhero's AI-powered ticket management feature to efficiently categorize and prioritize these tickets. This ensures that all inquiries are handled in a timely manner, with urgent matters receiving immediate attention.
The AI capability also aids in generating suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature has significantly reduced the time support agents spend crafting responses, thereby improving their productivity.
PastryPro also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their extensive database. Whether it's a specific customer complaint or a recurring product issue, the AI-enhanced search results provide quick and accurate information.
Furthermore, PastryPro leverages Deskhero's website scraping feature to gather data from various sources. The AI capabilities analyze this data to identify trends and potential issues, enabling proactive customer support.
Overall, PastryPro has found Deskhero's AI capabilities invaluable in optimizing their ticket management system. The AI solution has not only improved efficiency but also enhanced customer satisfaction by providing timely and accurate responses.
How does the AI categorize and prioritize tickets?
Deskhero's AI uses advanced algorithms to analyze the content and context of each ticket. It then categorizes and prioritizes the tickets based on their urgency and importance.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. It analyzes the content and context of the inquiry to provide the most appropriate response.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to quickly find relevant information from the database. It analyzes the search query and provides results based on relevance and context.
* This article provides an example of how a fictive company in the Bakery Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
