BreadCraft receives numerous customer inquiries daily, ranging from product queries to complaints. The company uses Deskhero's ticket management feature powered by AI to categorize and prioritize these tickets, ensuring that urgent matters are addressed promptly.
The AI capability also aids in generating suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature has significantly reduced the time support agents spend crafting responses, thereby improving efficiency.
BreadCraft also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their extensive database. Whether it's a specific customer complaint or a recurring product issue, the AI-enhanced search results provide quick and accurate information.
Additionally, BreadCraft leverages Deskhero's website scraping feature to gather data from competitor websites and industry forums. The AI capabilities analyze this data to identify trends and potential issues, enabling proactive customer support.
Overall, BreadCraft has found Deskhero's AI capabilities invaluable in improving their customer support operations. The AI solution has not only improved efficiency but also enhanced customer satisfaction by providing timely and accurate responses.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. It analyzes the content and context of the inquiry to provide the most appropriate response.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to quickly find relevant information from the database. It analyzes the search query and provides results based on relevance and context.
How does Deskhero use website scraping for customer support?
Deskhero's website scraping feature gathers data from competitor websites and industry forums. The AI capabilities analyze this data to identify trends and potential issues, enabling proactive customer support.
* This article provides an example of how a fictive company in the Bakery Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
