Dough Delights receives a multitude of customer queries and complaints daily. Before implementing Deskhero, managing these tickets was a significant challenge. However, with Deskhero's ticket management feature and AI capabilities, they have been able to categorize, prioritize, and respond to tickets more efficiently.
The AI in Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals to suggest relevant replies. This feature has drastically reduced the time spent on crafting responses, enabling the team to handle more tickets in less time.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for information to resolve a ticket, the AI uses the embeddings to provide the most relevant content. This has made the resolution process faster and more accurate.
The knowledge base feature of Deskhero is another major advantage for Dough Delights. The AI can generate articles from Word, PowerPoint, and PDF files, which are then added to the knowledge base. This has streamlined the process of maintaining an up-to-date and comprehensive knowledge base, further improving their customer support services.
Additionally, Deskhero's custom fields and user groups features have allowed Dough Delights to personalize their customer support services. They can create custom fields for specific types of tickets and assign tickets to specific user groups, ensuring that tickets are handled by the most qualified agents.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies based on historical data.
How does Deskhero's AI enhance search results?
When a customer support agent searches for information to resolve a ticket, Deskhero's AI uses the embeddings to provide the most relevant content, making the resolution process faster and more accurate.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. These articles are then added to the knowledge base, streamlining the process of maintaining an up-to-date and comprehensive knowledge base.
* This article provides an example of how a fictive company in the Bakery Products Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
