LiquiBank implemented Deskhero to manage its growing volume of customer queries regarding complex liquidity management processes. The bank was struggling with long response times and inconsistent information due to the complexity of their services.
Deskhero's advanced AI capabilities have been instrumental in transforming LiquiBank's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for customer queries.
The AI-generated responses are then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing response times. This has not only improved customer satisfaction but also reduced the workload on the customer support team.
Furthermore, the AI-enhanced search results have made it easier for the support team to find the necessary information to assist customers. This has improved the accuracy of the information provided and further increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed LiquiBank's customer support services, leading to happier customers and a more efficient support team.
How has Deskhero improved LiquiBank's response times?
Deskhero's AI capabilities generate suggested replies for customer queries, reducing the time taken to respond to customers.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero uses AI to enhance search results, making it easier for the support team to find the necessary information to assist customers accurately.
Has Deskhero improved customer satisfaction at LiquiBank?
Yes, by improving response times and the accuracy of information, Deskhero has significantly improved customer satisfaction at LiquiBank.
* This article provides an example of how a fictive company in the Banking System Liquidity Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
