LiquidityPro implemented Deskhero to manage its increasing volume of customer support tickets. The company was struggling with a backlog of tickets due to the complex nature of its services.
Deskhero's advanced AI capabilities have been instrumental in optimizing LiquidityPro's ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each ticket.
The AI-generated responses are then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to resolve tickets. This has not only improved customer satisfaction but also reduced the workload on the customer support team.
Furthermore, the AI-enhanced search results have made it easier for the support team to find the necessary information to resolve tickets, improving the overall efficiency of the process.
Overall, Deskhero's advanced AI capabilities have transformed LiquidityPro's ticket management process, leading to happier customers and a more efficient support team.
How has Deskhero improved LiquidityPro's ticket management process?
Deskhero's AI capabilities generate suggested replies for each ticket, reducing the time taken to resolve tickets and improving the overall efficiency of the process.
How does Deskhero ensure the accuracy of the information provided in the ticket resolution process?
Deskhero uses AI to enhance search results, making it easier for the support team to find the necessary information to resolve tickets accurately.
Has Deskhero improved customer satisfaction at LiquidityPro?
Yes, by improving the efficiency and effectiveness of the ticket management process, Deskhero has significantly improved customer satisfaction at LiquidityPro.
* This article provides an example of how a fictive company in the Banking System Liquidity Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
