Restructuring Experts Inc. is a renowned firm offering advice on bankruptcy and restructuring law. They were looking for a way to improve their knowledge base to provide better support to their customers. They found their solution in Deskhero.
Deskhero's AI capabilities allowed Restructuring Experts Inc. to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly expanded their knowledge base, providing their support team with a wealth of information to draw from when responding to customer queries.
The AI also used OpenAI Embeddings to find relevant content from these sources, enhancing the search results and making it easier for the support team to find the information they needed. This greatly improved the efficiency of the support team and the quality of their responses.
Furthermore, the AI generated suggested replies based on this content, further speeding up the response time and increasing customer satisfaction.
By leveraging Deskhero's advanced AI capabilities, Restructuring Experts Inc. has significantly improved their knowledge base and the quality of their customer support.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This significantly expands the knowledge base, providing a wealth of information for the support team.
How does the AI improve the search results?
The AI uses OpenAI Embeddings to find relevant content from various sources, enhancing the search results and making it easier for the support team to find the information they need.
How does the AI generate suggested replies?
The AI uses OpenAI's ChatGPT to generate suggested replies based on the content found through OpenAI Embeddings. This speeds up the response time and increases the accuracy of the responses.
* This article provides an example of how a fictive company in the Bankruptcy and restructuring law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
