Bankruptcy Law Group is a prominent firm specializing in bankruptcy and restructuring law advice. They were struggling with managing customer queries efficiently due to the high volume of emails. They turned to Deskhero for a solution.
Deskhero's custom email domains feature allowed Bankruptcy Law Group to streamline their customer support process. The AI used OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only improved the efficiency of the support team but also increased customer satisfaction as queries were resolved faster and more accurately.
Furthermore, the AI-enhanced search results made it easier for the support team to find relevant information and solutions, further improving the efficiency of the support process.
By leveraging Deskhero's advanced AI capabilities, Bankruptcy Law Group has significantly improved the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI-enhanced search results also make it easier for the support team to find relevant information and solutions.
How does the custom email domains feature help in managing customer queries?
The custom email domains feature allows companies to streamline their customer support process. It makes it easier to manage and track customer queries, improving the efficiency of the support process.
How does Deskhero's AI increase customer satisfaction?
By generating suggested replies and enhancing search results, Deskhero's AI reduces the time taken to respond to customer queries and improves the accuracy of the responses. This leads to faster and more accurate resolution of queries, thereby increasing customer satisfaction.
* This article provides an example of how a fictive company in the Bankruptcy and restructuring law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
