Bankruptcy Solutions Ltd. is a leading provider of bankruptcy and restructuring law advice. With a large volume of customer queries and cases, managing and responding to customer tickets was a significant challenge. They turned to Deskhero for a solution.
With Deskhero's AI capabilities, Bankruptcy Solutions Ltd. was able to streamline their ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results, making it easier for the support team to find relevant information and solutions. This not only improved the efficiency of the support team but also increased customer satisfaction as queries were resolved faster and more accurately.
Additionally, the custom fields and structured data lists provided by Deskhero allowed Bankruptcy Solutions Ltd. to organize their tickets better. This made it easier for them to track and manage their cases.
Overall, Deskhero's advanced AI capabilities have transformed Bankruptcy Solutions Ltd.'s customer support, making it more efficient and effective.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI improve the search results?
The AI enhances the search results by using OpenAI Embeddings to find relevant content from various sources. This makes it easier for the support team to find relevant information and solutions.
How does Deskhero help in organizing tickets?
Deskhero provides features like custom fields and structured data lists that allow companies to organize their tickets better. This makes it easier to track and manage cases.
* This article provides an example of how a fictive company in the Bankruptcy and restructuring law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
