Espresso Experts receives numerous inquiries about their courses, fees, schedules, and more every day. To manage these inquiries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings and generate suggested replies, significantly improving response times and customer satisfaction.
The company also leverages the knowledge base feature of Deskhero. They upload their course materials, training manuals, and other resources onto the platform. The AI then generates articles from these files, making it easier for both the support team and customers to access relevant information.
With Deskhero's website scraping feature, Espresso Experts ensures that the most up-to-date and accurate information is always available for generating responses. The AI scrapes data from their website and other relevant online resources, enriching the knowledge base and improving the quality of customer service.
Espresso Experts also uses the custom email domains and user groups features to create a structured communication channel. This structure, combined with the AI-enhanced comprehensive search bar, allows the support team to promptly find specific tickets or information, boosting their productivity.
Since implementing Deskhero, Espresso Experts has seen a substantial improvement in their customer service efficiency. The advanced AI capabilities have not only reduced response times but also increased the accuracy of the information provided, leading to higher customer satisfaction rates.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to gather the most current and accurate information from your website and other online resources. This information is then used to enhance the knowledge base and improve the accuracy of generated responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base, tickets, and other resources. This feature allows you to quickly find specific information, improving productivity.
* This article provides an example of how a fictive company in the Provision of Barista Training Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
