Latte Legends deals with a multitude of inquiries every day, including questions about their courses, registration process, fees, and more. To manage these inquiries, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings and generate suggested replies, greatly reducing response times and improving service quality.
The company also uses the knowledge base feature of Deskhero. They upload their course outlines, training manuals, and other resources onto the platform. The AI then generates articles from these files, making it easier for both the support team and customers to find relevant information.
Latte Legends takes advantage of Deskhero's website scraping feature to ensure that the most recent and accurate information is always available for generating responses. The AI scrapes data from their website and other relevant online resources, enriching the knowledge base and improving the quality of customer service.
Additionally, Latte Legends uses the custom email domains and user groups features to create a structured communication channel. This structure, combined with the AI-enhanced comprehensive search bar, allows the support team to quickly find specific tickets or information, enhancing their productivity.
Since implementing Deskhero, Latte Legends has seen a significant improvement in their helpdesk efficiency. The advanced AI capabilities have not only reduced response times but also improved the accuracy of the information provided, resulting in better customer service.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to gather the most current and accurate information from your website and other online resources. This information is then used to enhance the knowledge base and improve the accuracy of generated responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base, tickets, and other resources. This feature allows you to quickly find specific information, improving productivity.
* This article provides an example of how a fictive company in the Provision of Barista Training Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
