BrewMaster Academy receives a large volume of inquiries daily, ranging from course details, registration process, payment queries, and more. The company uses Deskhero's ticket management system to organize these inquiries effectively. The AI capabilities of Deskhero leverage OpenAI Embeddings to analyze previous tickets and generate suggested replies, significantly reducing response time.
The Academy also utilizes the knowledge base feature of Deskhero. They upload their training manuals, course outlines, and other resources onto the platform. The AI capabilities then generate articles from these uploaded files, making it easier for both the support team and customers to find relevant information.
Deskhero's website scraping feature is another tool that BrewMaster Academy finds invaluable. The AI scrapes data from their website and other relevant online resources, further enriching the knowledge base. This feature ensures that the most current and accurate information is always available for generating responses.
Furthermore, BrewMaster Academy uses the custom email domains and user groups features to create a structured communication channel. This structure, combined with the AI-enhanced comprehensive search bar, allows the support team to quickly find specific tickets or information, improving their productivity.
Overall, BrewMaster Academy has seen a significant improvement in their customer support efficiency since implementing Deskhero. The advanced AI capabilities have not only reduced response times but also improved the accuracy of the information provided.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to gather the most current and accurate information from your website and other online resources. This information is then used to enhance the knowledge base and improve the accuracy of generated responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base, tickets, and other resources. This feature allows you to quickly find specific information, improving productivity.
* This article provides an example of how a fictive company in the Provision of Barista Training Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
