Cheers Pub was struggling with managing customer queries and complaints efficiently. The traditional ticketing system was slow and often led to delayed responses. With Deskhero, they were able to automate their helpdesk services, significantly reducing response times.
The advanced AI capabilities of Deskhero allowed Cheers Pub to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helped them generate suggested replies for common queries, improving the efficiency of their customer support team.
Deskhero's AI also enhanced the search results in their knowledge base. By scraping data from their website and other sources, it provided more relevant and comprehensive information to both customers and support staff.
Moreover, the custom email domains and user groups features of Deskhero enabled Cheers Pub to organize their support team better. They could assign specific types of queries to specialized teams, further improving their response quality.
Overall, Deskhero's AI capabilities transformed Cheers Pub's customer support, making it faster, more efficient, and more effective.
How did Deskhero improve response times at Cheers Pub?
Deskhero's advanced AI capabilities automated the process of generating suggested replies for common queries, reducing the time taken to respond to customers.
How did Deskhero enhance the search results in Cheers Pub's knowledge base?
Deskhero's AI used OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive information in the search results.
How did Deskhero help organize Cheers Pub's support team?
Deskhero's features like custom email domains and user groups allowed Cheers Pub to assign specific types of queries to specialized teams, improving the organization and efficiency of their support team.
* This article provides an example of how a fictive company in the Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
