Sundowners Bar & Grill was facing challenges in handling the increasing volume of customer queries and complaints. They needed a solution that could not only manage these efficiently but also improve their response quality.
With Deskhero, Sundowners was able to automate their ticket management, significantly reducing their response times. The platform's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common queries.
Deskhero's AI also enhanced the search results in their knowledge base. By scraping data from their website and other sources, it provided more relevant and comprehensive information to both customers and support staff.
Furthermore, the custom fields feature of Deskhero allowed Sundowners to categorize their queries better. This helped them route the queries to the right teams, improving their response quality and efficiency.
Overall, Deskhero's AI capabilities revolutionized Sundowners' helpdesk services, making them more efficient, responsive, and customer-friendly.
How did Deskhero automate ticket management at Sundowners?
Deskhero's advanced AI capabilities leveraged OpenAI Embeddings from various sources to generate suggested replies for common queries, automating the process of ticket management.
How did Deskhero enhance the search results in Sundowners' knowledge base?
Deskhero's AI used OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to provide more relevant and comprehensive information in the search results.
How did Deskhero help categorize queries at Sundowners?
Deskhero's custom fields feature allowed Sundowners to categorize their queries better, helping them route the queries to the right teams and improving their response quality and efficiency.
* This article provides an example of how a fictive company in the Bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
