BathBliss receives hundreds of customer queries daily, ranging from product inquiries to installation support. With Deskhero's AI-powered ticket management system, these inquiries are automatically categorized and prioritized, ensuring that critical issues are addressed promptly.
Deskhero's AI capabilities also assist in generating suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, the system can provide accurate and relevant responses, significantly reducing the response time.
The comprehensive search bar powered by AI helps BathBliss' customer support team find relevant content quickly. This feature enhances efficiency by reducing the time spent searching for information across different platforms.
Deskhero's website scraping feature is used to keep their knowledge base up-to-date with the latest product information and installation guides. This ensures that customers always have access to the most recent and accurate information.
Finally, the REST API allows BathBliss to integrate Deskhero seamlessly into their existing systems, creating a unified platform for all their customer support needs.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies for customer inquiries by analyzing previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time taken to draft responses, thereby improving overall response time.
How does Deskhero ensure the accuracy of the information in the knowledge base?
Deskhero uses its website scraping feature to continuously update the knowledge base with the latest product information and installation guides. This ensures that the knowledge base always contains the most recent and accurate information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it seamlessly into your existing systems, creating a unified platform for all your customer support needs.
* This article provides an example of how a fictive company in the Bathroom Accessories Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
