WatchBattery Solutions uses Deskhero's AI capabilities to manage their tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses the embeddings to find the most relevant content. This has resulted in more accurate search results and improved customer satisfaction.
Deskhero's AI capabilities have also been instrumental in managing WatchBattery Solutions's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the company to keep their knowledge base up-to-date and relevant.
WatchBattery Solutions has also benefited from Deskhero's structured data lists feature. They have created structured data lists for specific watch models and battery types, making it easier to categorize and track tickets.
Overall, Deskhero's AI capabilities have helped WatchBattery Solutions improve their helpdesk efficiency and enhance their customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers use the search bar, Deskhero's AI uses the embeddings to find the most relevant content. This results in more accurate search results and improved customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base up-to-date and relevant.
* This article provides an example of how a fictive company in the Battery Replacement for Watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
