Hilltop Haven uses Deskhero's kanban board to manage their customer support tasks. The AI capabilities of Deskhero have been instrumental in automating task assignment and tracking, thereby improving productivity.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This feature has reduced the time spent by the staff in crafting responses, allowing them to focus on other important tasks.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the staff to find relevant information from the knowledge base, uploaded files like policies or manuals, and even scraped website data. This has resulted in quicker resolution of customer issues.
Hilltop Haven has also utilized Deskhero's custom fields and user groups features to categorize their customers and tailor their services accordingly. The AI capabilities have helped in analyzing customer behavior and preferences, leading to improved customer satisfaction.
Finally, the REST API provided by Deskhero has allowed Hilltop Haven to integrate the platform with their existing systems, ensuring seamless operations. The AI capabilities have further enhanced this integration by automating data synchronization and updates.
How has Deskhero's AI capabilities improved task management at Hilltop Haven?
Deskhero's AI automates task assignment and tracking on the kanban board, improving productivity. It also suggests replies to customer queries, reducing the time spent by staff in crafting responses.
How does the AI-powered search bar benefit Hilltop Haven?
The AI-powered search bar makes it easier for staff to find relevant information from the knowledge base, uploaded files, and scraped website data, leading to quicker resolution of customer issues.
How does Deskhero's AI help in customer categorization and service tailoring?
Deskhero's AI analyzes customer behavior and preferences from the data in custom fields and user groups, helping Hilltop Haven to tailor their services for improved customer satisfaction.
* This article provides an example of how a fictive company in the Bed & Breakfast Inns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
