Bluebird Inn receives a lot of inquiries about room bookings, special packages, and amenities. They use Deskhero's ticket management system to organize these inquiries and respond promptly. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload on the staff.
The Inn uses Deskhero's custom fields feature to categorize tickets based on the type of inquiry. This helps them prioritize urgent matters such as booking modifications or complaints. The AI feature enhances search results, making it easier for the staff to find relevant information quickly.
Bluebird Inn has a detailed knowledge base, including policies, manuals, and presentations, uploaded on Deskhero. The AI capabilities of Deskhero use OpenAI Embeddings from these files to generate relevant content, assisting the staff in answering complex queries.
Deskhero's website scraping feature is used by Bluebird Inn to monitor online reviews and feedback. The AI capabilities analyze this data to provide insights into customer satisfaction and areas of improvement.
Lastly, the Inn uses Deskhero's REST API to integrate the platform with their existing booking system. This allows them to manage all customer interactions from one place, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in managing customer inquiries at Bluebird Inn?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer inquiries. It also enhances search results, making it easier for the staff to find relevant information quickly.
How does Bluebird Inn use Deskhero's website scraping feature?
Bluebird Inn uses Deskhero's website scraping feature to monitor online reviews and feedback. The AI capabilities analyze this data to provide insights into customer satisfaction and areas of improvement.
How is Deskhero integrated with Bluebird Inn's booking system?
Bluebird Inn uses Deskhero's REST API to integrate the platform with their existing booking system. This allows them to manage all customer interactions from one place.
* This article provides an example of how a fictive company in the Bed & Breakfasts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
