DreamWeaver Beds receives hundreds of customer queries daily regarding their products, assembly instructions, and warranty policies. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's AI to enhance its search results. The AI scans through the structured data lists, custom fields, user groups, and ticket management system to provide comprehensive and accurate search results. This feature has improved the efficiency of the customer support team by providing them with quick access to relevant information.
DreamWeaver Beds also leverages Deskhero's AI to scrape their website for any new updates or changes. This information is automatically updated in the knowledge base, ensuring that the customer support team always has the most current information.
Deskhero's REST API allows DreamWeaver Beds to integrate the platform with their existing systems seamlessly. This integration has streamlined their operations and improved their overall customer service.
By leveraging Deskhero's advanced AI capabilities, DreamWeaver Beds has been able to improve their customer support efficiency, reduce response times, and ensure that their team always has access to the most current information.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI scans through various resources such as structured data lists, custom fields, user groups, and the ticket management system to provide comprehensive and accurate search results.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI scrapes the company's website for any new updates or changes and automatically updates this information in the knowledge base.
* This article provides an example of how a fictive company in the Beds manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
