HoneyHarvest has a comprehensive knowledge base consisting of training materials, tutorials, and FAQs. However, navigating through this vast amount of information was challenging for their students. With Deskhero's AI, students can now easily find relevant content.
The AI uses OpenAI Embeddings to understand the context of the student's query and provides suggestions from the knowledge base, previous tickets, and uploaded files. This feature has made it easier for students to find the information they need, enhancing their learning experience.
Deskhero's AI also improves the search results of the knowledge base. It understands the context of the search query and provides more relevant results, reducing the time students spend searching for information.
The custom fields feature allows HoneyHarvest to categorize queries based on the topic, difficulty level, and urgency. This helps in assigning queries to the right instructor and tracking the progress efficiently.
Overall, Deskhero's AI capabilities have made HoneyHarvest's knowledge base more user-friendly and effective, improving the learning experience for their students.
How does Deskhero's AI improve the usability of the knowledge base?
Deskhero's AI understands the context of the user's query and provides suggestions from the knowledge base, previous tickets, and uploaded files, making it easier for users to find the information they need.
How does the AI enhance the search results of the knowledge base?
The AI understands the context of the search query and provides more relevant results, reducing the time users spend searching for information.
How does the custom fields feature help in managing queries?
Custom fields allow categorizing queries based on the topic, difficulty level, and urgency, helping in efficient assignment and tracking of queries.
* This article provides an example of how a fictive company in the Beekeeping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
