BeeBlossom receives a large number of customer queries every day. Managing these queries and providing timely responses was a challenge. With Deskhero's AI, the customer service team can now handle queries more efficiently.
The AI uses OpenAI Embeddings to suggest replies based on the context of the customer's query. This feature has significantly reduced the time taken to draft responses, leading to faster resolution times.
Deskhero's AI also enhances the search results of their product information and FAQs. By understanding the context of the search query, it provides more relevant results, making it easier for customers to find the information they need.
The custom fields feature allows BeeBlossom to categorize queries based on the type of query, product involved, and priority level. This helps in assigning queries to the right team member and tracking the progress efficiently.
Overall, Deskhero's AI capabilities have transformed BeeBlossom's customer service process, making it more efficient and customer-friendly.
How does Deskhero's AI improve response times?
Deskhero's AI suggests replies based on the context of the customer's query, reducing the time taken to draft responses.
How does the AI enhance the search results of the product information and FAQs?
The AI understands the context of the search query and provides more relevant results, making it easier for customers to find the information they need.
How does the custom fields feature help in managing customer queries?
Custom fields allow categorizing queries based on the type of query, product involved, and priority level, helping in efficient assignment and tracking of queries.
* This article provides an example of how a fictive company in the Beekeeping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
