BeeBuzz has a vast knowledge base consisting of user manuals, product guides, and frequently asked questions. However, finding relevant information was time-consuming for the support team. With Deskhero's AI capabilities, the support team can now quickly find related content from previous tickets, knowledge base articles, and uploaded files.
The AI leverages OpenAI Embeddings to suggest replies based on the context of the customer's query. This feature has significantly reduced the time taken to draft responses, leading to faster resolution times and happier customers.
Deskhero's AI also enhances the search results of their knowledge base. By understanding the context of the search query, it provides more relevant results, making it easier for customers to find the information they need.
The custom fields feature allows BeeBuzz to categorize tickets based on the type of query, product involved, and priority level. This helps in assigning tickets to the right team member and tracking the progress efficiently.
Overall, Deskhero's AI capabilities have transformed BeeBuzz's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI improve response times?
Deskhero's AI suggests replies based on the context of the customer's query, reducing the time taken to draft responses.
How does the AI enhance the search results of the knowledge base?
The AI understands the context of the search query and provides more relevant results, making it easier for customers to find the information they need.
How does the custom fields feature help in ticket management?
Custom fields allow categorizing tickets based on the type of query, product involved, and priority level, helping in efficient assignment and tracking of tickets.
* This article provides an example of how a fictive company in the Beekeeping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
