BetFast receives a large number of customer queries every day. To handle these effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities assist in categorizing and prioritizing these tickets, ensuring that critical issues are addressed first.
Deskhero's AI also improves the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables the customer support team to quickly find relevant information and resolve customer queries more efficiently.
Deskhero's AI also provides suggested replies by analyzing the customer's query and the data from previous tickets and knowledge base. This not only accelerates the response time but also maintains a high level of consistency in the responses.
BetFast also uses Deskhero's knowledge base feature to offer a self-help option for customers. The AI capabilities of Deskhero help in generating knowledge base articles from different sources, providing customers with immediate solutions to their problems.
In summary, Deskhero's advanced AI capabilities have helped BetFast to streamline their customer support operations and improve customer satisfaction.
How does Deskhero's AI categorize and prioritize customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and urgency of the query. It then categorizes and prioritizes the tickets accordingly.
How does Deskhero's AI provide suggested replies?
Deskhero's AI analyzes the customer's query and the data from previous tickets and knowledge base. Based on this analysis, it suggests the most appropriate response.
How does Deskhero's AI assist in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This helps in creating a comprehensive and useful knowledge base for customers.
* This article provides an example of how a fictive company in the Betting and Wagering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
