ATVPro uses Deskhero's structured data lists and custom fields to manage customer queries, repair requests, and follow-ups. The tickets management system helps them keep track of all ongoing and completed repairs, ensuring no customer request falls through the cracks.
By leveraging Deskhero's AI capabilities, ATVPro can generate suggested replies to customer inquiries based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This not only improves response time but also ensures consistency in the quality of responses.
ATVPro also uses Deskhero's website scraping feature to stay updated on the latest ATV repair techniques and technologies. This information is used to enhance the knowledge base and provide more accurate and up-to-date responses to customer queries.
Through the use of Deskhero's comprehensive search bar and REST API, ATVPro can quickly locate specific customer requests or information within their system. This further improves their response time and overall customer service quality.
With Deskhero, ATVPro has seen a significant improvement in their customer support efficiency and customer satisfaction rates. The platform's advanced AI capabilities have enabled them to provide faster, more accurate responses to customer inquiries, leading to higher customer retention and loyalty.
How does Deskhero's AI capabilities improve ATVPro's response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries. This reduces the time spent crafting responses, thereby improving response time.
How does ATVPro use Deskhero's website scraping feature?
ATVPro uses this feature to stay updated on the latest ATV repair techniques and technologies. This information is used to enhance their knowledge base and provide more accurate responses to customer queries.
What benefits has ATVPro seen since implementing Deskhero?
ATVPro has seen significant improvements in customer support efficiency and customer satisfaction rates. They have been able to provide faster, more accurate responses to customer inquiries, leading to higher customer retention and loyalty.
* This article provides an example of how a fictive company in the Bicycle/Motorcycle/ATV Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
