BikeBuddy receives a high volume of customer inquiries daily. Managing these inquiries manually was not only time-consuming but also resulted in delayed responses. With Deskhero, BikeBuddy has been able to automate ticket management and improve the efficiency of its customer support.
Deskhero's AI capabilities are used to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables BikeBuddy to provide quick and accurate responses to customer queries, improving the overall customer support experience.
The comprehensive search bar powered by AI helps the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature is particularly useful when dealing with complex or technical queries that require detailed information.
BikeBuddy also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website. This ensures that the support team always has the most recent and accurate information at their disposal.
Through the use of Deskhero's REST API, BikeBuddy has integrated the platform with its existing systems, ensuring seamless data exchange and improved efficiency in handling customer support.
How does Deskhero's AI capabilities improve customer support efficiency?
Deskhero's AI capabilities generate suggested replies for customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to draft responses, thus improving the overall efficiency of the customer support.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps the support team to provide accurate responses to complex or technical queries.
What is the benefit of integrating Deskhero with existing systems?
Integrating Deskhero with existing systems through its REST API ensures seamless data exchange. This improves efficiency in handling customer support as the support team can access all necessary information from a single platform.
* This article provides an example of how a fictive company in the Bicycle Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
