CycleBreeze receives hundreds of customer inquiries daily, ranging from availability of bicycles to technical issues with the rental process. Managing these inquiries manually was time-consuming and prone to errors. With Deskhero, CycleBreeze can now automate ticket management, categorizing and prioritizing tickets based on their urgency and complexity.
Deskhero's AI capabilities are leveraged to generate suggested replies for customer inquiries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can provide relevant responses to customer queries. This not only reduces the response time but also ensures accuracy in the responses.
The comprehensive search bar powered by AI helps CycleBreeze's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature is particularly useful when dealing with complex or technical queries that require detailed information.
CycleBreeze also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website. This ensures that the support team always has the most recent and accurate information at their disposal.
Through the use of Deskhero's REST API, CycleBreeze has integrated the platform with its existing systems, ensuring seamless data exchange and improved efficiency in handling customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies for customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to draft responses, thus improving the overall response time.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps the support team to provide accurate responses to complex or technical queries.
What is the benefit of integrating Deskhero with existing systems?
Integrating Deskhero with existing systems through its REST API ensures seamless data exchange. This improves efficiency in handling customer support as the support team can access all necessary information from a single platform.
* This article provides an example of how a fictive company in the Bicycle Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
