PedalPals operates in multiple cities and receives a large volume of customer inquiries daily. Managing these inquiries was a challenge due to the diverse nature of queries and the need for personalized responses. With Deskhero, PedalPals has been able to automate ticket management and provide personalized responses to customer queries.
Deskhero's AI capabilities are used to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables PedalPals to provide accurate and personalized responses to customer queries, enhancing the customer support experience.
The comprehensive search bar powered by AI helps the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature is particularly useful when dealing with queries related to specific locations or technical issues.
PedalPals also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website. This ensures that the support team always has the most recent and accurate information at their disposal.
Through the use of Deskhero's REST API, PedalPals has integrated the platform with its existing systems, ensuring seamless data exchange and improved efficiency in handling customer support.
How does Deskhero's AI capabilities provide personalized responses?
Deskhero's AI capabilities generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables the platform to provide responses that are tailored to the specific query, thus providing a personalized customer support experience.
How does the comprehensive search bar help in dealing with location-specific queries?
The comprehensive search bar is powered by AI and can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps the support team to provide accurate responses to location-specific queries by finding information related to the specific location.
What is the benefit of using Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the company's website. This ensures that the support team always has the most recent and accurate information at their disposal.
* This article provides an example of how a fictive company in the Bicycle Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
