CycleSpoke receives numerous customer queries daily regarding their products. To manage these efficiently, they use Deskhero's ticket management feature, which is enhanced by AI. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving customer satisfaction.
CycleSpoke also uses Deskhero's knowledge base feature, which is powered by AI. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information, providing customers with accurate and timely responses.
The company's technical support team often deals with complex queries that require detailed explanations. Deskhero's comprehensive search bar, enhanced by AI, allows the team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This greatly improves the efficiency of the support team, enabling them to provide better service to customers.
CycleSpoke also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled CycleSpoke to improve their customer support services, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI enhance the ticket management feature?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps in reducing the response time and improving customer satisfaction.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's comprehensive search bar, enhanced by AI, allows the support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This greatly improves the efficiency of the support team, enabling them to provide better service to customers.
* This article provides an example of how a fictive company in the Bicycle Wheel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
