RimRider uses Deskhero's AI-enhanced ticket management feature to efficiently handle customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate, thereby improving customer satisfaction.
The company also uses Deskhero's AI-powered knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information, providing customers with accurate and timely responses.
RimRider's support team uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This greatly improves the efficiency of the support team, enabling them to provide better service to customers.
RimRider also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled RimRider to optimize their helpdesk services, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI enhance the ticket management feature?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's comprehensive search bar, enhanced by AI, allows the support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This greatly improves the efficiency of the support team.
* This article provides an example of how a fictive company in the Bicycle Wheel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
