WheelCraft uses Deskhero's AI-powered ticket management system to efficiently handle customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only reduces the response time but also ensures that the responses are accurate and consistent, thereby enhancing the customer experience.
The company also uses Deskhero's AI-powered knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always populated with the most recent and relevant information, providing customers with accurate answers to their queries.
Deskhero's comprehensive search bar, enhanced by AI, is used by WheelCraft's support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This greatly improves the efficiency of the support team, allowing them to provide prompt and accurate responses to customer queries.
WheelCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize the AI capabilities of Deskhero across their entire operation, further enhancing their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled WheelCraft to significantly improve their customer experience, streamline their helpdesk services, and increase operational efficiency.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only reduces the response time but also ensures that the responses are accurate and consistent.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always populated with the most recent and relevant information.
How does Deskhero's AI enhance the efficiency of the support team?
Deskhero's comprehensive search bar, enhanced by AI, allows the support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This greatly improves the efficiency of the support team.
* This article provides an example of how a fictive company in the Bicycle Wheel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
