InsightSphere maintains an extensive knowledge base to assist customers with common issues and inquiries. However, finding relevant information can be challenging due to the volume and complexity of the content.
By implementing Deskhero's advanced AI capabilities, InsightSphere has significantly improved the accessibility of their knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making it easier for customers to find the information they need.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows InsightSphere to easily expand their knowledge base without requiring additional resources, further enhancing the customer's ability to self-serve.
InsightSphere also takes advantage of Deskhero's website scraping feature. The AI can scrape data from the company's website and use it to improve the relevance of search results and suggested replies.
The implementation of Deskhero's AI capabilities has resulted in a more user-friendly knowledge base, a reduction in the number of support tickets, and an overall improvement in customer satisfaction.
How does the AI improve the accessibility of the knowledge base?
The AI uses OpenAI embeddings to enhance search results, making it easier for customers to find relevant information in the knowledge base.
Can the AI generate knowledge base articles from files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to use data from the company's website to improve the relevance of search results and suggested replies.
* This article provides an example of how a fictive company in the Big Data Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
