DataFusion's customer support team deals with a high volume of support tickets daily. Managing these tickets efficiently is crucial to maintaining high customer satisfaction levels.
By leveraging Deskhero's AI capabilities, DataFusion has been able to streamline their support workflow. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature enables the support team to respond to tickets more quickly, reducing wait times for customers.
Deskhero's kanban board feature also plays a key role in DataFusion's workflow optimization. The support team can visualize their workload, track ticket progress, and prioritize tasks more effectively.
Moreover, Deskhero's custom fields and user groups features allow DataFusion to categorize tickets and assign them to the appropriate support agents. This ensures that tickets are handled by the most qualified individuals, improving the quality of support provided.
Through the use of Deskhero's AI-driven solutions, DataFusion has achieved a more efficient support workflow, leading to faster response times, improved ticket resolution, and increased customer satisfaction.
How does the AI help in managing support tickets?
The AI uses OpenAI embeddings to generate suggested replies, enabling the support team to respond to tickets more quickly.
What is the role of the kanban board feature?
The kanban board allows the support team to visualize their workload, track ticket progress, and prioritize tasks more effectively.
How do the custom fields and user groups features improve support?
These features allow tickets to be categorized and assigned to the appropriate support agents, ensuring that tickets are handled by the most qualified individuals.
* This article provides an example of how a fictive company in the Big Data Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
