PayBuddy receives a high volume of customer queries daily, ranging from payment failures to account management. To manage these efficiently, they use Deskhero's ticketing system. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This allows the system to suggest relevant replies to customer queries, significantly reducing the response time and improving the overall customer experience.
PayBuddy also utilizes Deskhero's website scraping feature to keep their knowledge base updated. The AI system scans PayBuddy's website for any changes or updates and automatically reflects these in the knowledge base, ensuring that the customer support team always has the most accurate and up-to-date information.
Deskhero's AI-enhanced comprehensive search bar is another tool that PayBuddy finds invaluable. It allows the customer support team to quickly find relevant information from the vast pool of data, including previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
Finally, PayBuddy uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. This analysis helps in suggesting relevant replies to customer queries, significantly reducing the response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature that scans your website for any changes or updates and automatically reflects these in the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with your existing systems, allowing for real-time data exchange.
* This article provides an example of how a fictive company in the Bill payment processing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
