BillEase handles a large number of customer inquiries daily, from payment issues to account setup. They use Deskhero's ticket management system to efficiently handle these queries. Deskhero's AI capabilities assist in sorting and prioritizing these tickets based on their importance and relevance.
Deskhero's AI uses OpenAI Embeddings to examine previous tickets and knowledge base articles. This enables the system to suggest appropriate responses to customer inquiries, drastically reducing response times and improving customer satisfaction.
BillEase also uses Deskhero's website scraping feature to keep their knowledge base current. The AI system scans BillEase's website for any updates or changes and automatically updates the knowledge base, ensuring the customer support team always has the most recent and accurate information.
BillEase finds Deskhero's AI-enhanced comprehensive search bar extremely useful. It allows the customer support team to quickly find relevant information from a large pool of data, including previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
Lastly, BillEase uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, further improving the efficiency of their customer support operations.
How does Deskhero's AI assist in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. This analysis helps in suggesting appropriate responses to customer inquiries, drastically reducing response times.
How does Deskhero keep the knowledge base current?
Deskhero uses a website scraping feature that scans your website for any updates or changes and automatically updates the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with your existing systems, allowing for real-time data exchange.
* This article provides an example of how a fictive company in the Bill payment processing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
