BindTech Services has a comprehensive knowledge base, which was not being fully utilized due to difficulties in finding relevant content. With Deskhero's AI capabilities, BindTech Services has been able to leverage this resource effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances the search results, making it easier for the customer support team to find the information they need. This has improved the efficiency of the helpdesk services.
Deskhero's ability to scrape website data has allowed BindTech Services to stay updated with the latest information. This has improved the accuracy of their responses and increased customer satisfaction.
The kanban board provided by Deskhero has also been beneficial. It allows BindTech Services to track the progress of each ticket, ensuring that no query is left unanswered.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance the search results, making it easier for the customer support team to find the information they need.
How does Deskhero help in tracking the progress of each ticket?
Deskhero provides a kanban board that allows companies to track the progress of each ticket, ensuring that no query is left unanswered.
* This article provides an example of how a fictive company in the Binding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
