ProBind Solutions receives a large number of customer queries every day. Managing these queries and providing timely responses was a challenge. With Deskhero's AI-powered helpdesk, ProBind Solutions has been able to automate the process of responding to customer queries.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results, making it easier for the customer support team to find the information they need. This has further improved the speed and accuracy of their responses.
Deskhero's ability to scrape website data has allowed ProBind Solutions to stay updated with the latest information. This has improved the accuracy of their responses and increased customer satisfaction.
The user groups feature provided by Deskhero has also been beneficial. It allows ProBind Solutions to assign tickets to the right team members, ensuring that the queries are handled by the most qualified individuals.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance the search results, making it easier for the customer support team to find the information they need.
How does Deskhero help in assigning tickets to the right team members?
Deskhero provides a user groups feature that allows companies to assign tickets to the right team members, ensuring that the queries are handled by the most qualified individuals.
* This article provides an example of how a fictive company in the Binding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
