BindMaster has a vast knowledge base consisting of articles, manuals, and policies which were previously underutilized due to the difficulty in finding relevant content. With Deskhero's AI capabilities, these resources are now effectively leveraged. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies.
Deskhero's AI also enhances the search results, making it easier for the customer support team to find the information they need. This has significantly reduced the time taken to resolve customer queries.
The AI's ability to scrape website data has also been invaluable. It allows the customer support team to stay updated with the latest information and provide accurate responses to customer queries.
With Deskhero, BindMaster has been able to streamline its customer support process, improving customer satisfaction and reducing the workload on its customer support team.
The custom fields and structured data lists provided by Deskhero have also been beneficial. They allow BindMaster to organize and manage its customer support tickets more effectively.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance the search results, making it easier for the customer support team to find the information they need.
How does Deskhero help in managing customer support tickets?
Deskhero provides custom fields and structured data lists that allow companies to organize and manage their customer support tickets more effectively.
* This article provides an example of how a fictive company in the Binding Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
