BioChem Solutions receives numerous customer inquiries daily, ranging from product usage, safety concerns, to technical issues. The company uses Deskhero's ticket management feature to organize these inquiries effectively. However, the volume of tickets often overwhelms the support team, leading to delayed responses.
With Deskhero's advanced AI capabilities, BioChem Solutions can now generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the quality of responses. The AI also learns from each interaction, continually improving its suggestions over time.
Deskhero's AI also enhances the search results within the platform. By using OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI can find relevant content quickly, making it easier for the support team to find the information they need to resolve customer inquiries.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from various sources, ensuring that the latest information is always available for both the support team and the customers.
By integrating Deskhero's AI capabilities into their customer support process, BioChem Solutions has significantly improved their response times, reduced the workload on their support team, and enhanced the overall customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It learns from each interaction, continually improving its suggestions over time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. It can find relevant content quickly, making it easier for the support team to find the information they need.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature allows the AI to scrape data from various sources, ensuring that the latest information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Biochemistry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
