GenomeX has an extensive knowledge base, including research papers, product manuals, and safety guidelines. However, managing this vast amount of information and making it accessible to both the support team and customers was a challenge.
By using Deskhero's AI capabilities, GenomeX can now generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to create and update articles in the knowledge base.
The AI also enhances the searchability of the knowledge base. By using OpenAI Embeddings from the uploaded files, the AI can find relevant content quickly, making it easier for users to find the information they need.
Deskhero's website scraping feature also helps GenomeX keep their knowledge base up-to-date. The AI can scrape data from various sources, ensuring that the latest research findings and product updates are always available.
By leveraging Deskhero's AI capabilities, GenomeX has significantly improved the management and accessibility of their knowledge base, enhancing the overall user experience.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, reducing the time and effort required to create and update articles. It also enhances the searchability of the knowledge base by using OpenAI Embeddings from the uploaded files.
How does Deskhero's website scraping feature help in keeping the knowledge base up-to-date?
Deskhero's website scraping feature allows the AI to scrape data from various sources, ensuring that the latest research findings and product updates are always available in the knowledge base.
How has Deskhero's AI improved the user experience?
By improving the management and accessibility of the knowledge base, Deskhero's AI has enhanced the overall user experience. Users can now find the information they need more easily and quickly.
* This article provides an example of how a fictive company in the Biochemistry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
