ProteoSynth's customer support team handles a wide range of inquiries, from product orders to technical support. Managing these inquiries and ensuring timely responses was a challenge for the team.
By integrating Deskhero into their workflow, ProteoSynth can now use the platform's ticket management feature to organize customer inquiries effectively. The Kanban board feature also helps the team visualize their workflow and track the progress of each ticket.
Deskhero's AI capabilities further enhance the efficiency of the support team. The AI can generate suggested replies based on previous tickets and knowledge base articles, reducing the time required to draft responses. It also enhances the search results within the platform, making it easier for the team to find the information they need.
ProteoSynth also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from various sources, ensuring that the latest product information and research findings are always available.
By leveraging Deskhero's AI capabilities, ProteoSynth has significantly streamlined their customer support workflow, improved their response times, and enhanced the overall customer experience.
How does Deskhero's AI enhance the efficiency of the support team?
Deskhero's AI can generate suggested replies based on previous tickets and knowledge base articles, reducing the time required to draft responses. It also enhances the search results within the platform, making it easier for the team to find the information they need.
How does Deskhero's website scraping feature help in keeping the knowledge base up-to-date?
Deskhero's website scraping feature allows the AI to scrape data from various sources, ensuring that the latest product information and research findings are always available in the knowledge base.
How has Deskhero's AI improved the customer experience?
By streamlining the customer support workflow and improving response times, Deskhero's AI has enhanced the overall customer experience.
* This article provides an example of how a fictive company in the Biochemistry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
