LifeSolutions Labs deals with a multitude of queries and issues daily from their global clientele. Managing these effectively was a challenge until they implemented Deskhero. With Deskhero's advanced AI capabilities, LifeSolutions was able to enhance their helpdesk services, ensuring that each ticket is handled promptly and accurately.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has been crucial in helping LifeSolutions's helpdesk team find relevant content quickly and efficiently.
The AI also uses this information to generate suggested replies, which has significantly reduced the time spent by the helpdesk team in crafting responses. This has not only improved the response time but also ensured that the replies are accurate and helpful.
Furthermore, the AI-enhanced search results have made it easier for the helpdesk team to find the information they need. This has reduced the time spent searching for information and allowed the team to focus more on resolving issues.
Overall, the implementation of Deskhero and its advanced AI capabilities has greatly improved the efficiency and effectiveness of LifeSolutions's helpdesk services.
How has Deskhero improved the ticket management system of LifeSolutions Labs?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has significantly reduced the time spent by the helpdesk team in crafting responses, thus improving the ticket management system.
How does Deskhero ensure the accuracy of the replies?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This ensures that the replies are based on accurate and relevant information.
How has Deskhero improved the efficiency of LifeSolutions's helpdesk services?
Deskhero's AI-enhanced search results have made it easier for the helpdesk team to find the information they need. This has reduced the time spent searching for information, allowing the team to focus more on resolving issues.
* This article provides an example of how a fictive company in the Biological research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
