GenomePioneer receives a wide range of queries daily from researchers, scientists, and students worldwide. Managing these queries was a challenge until they implemented Deskhero. With Deskhero's advanced AI capabilities, GenomePioneer was able to optimize their customer support process, ensuring that each query is addressed promptly and accurately.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has been instrumental in helping GenomePioneer's support team find relevant content quickly and efficiently.
The AI also uses this information to generate suggested replies, which has drastically reduced the time spent by the support team in crafting responses. This has not only improved the response time but also ensured that the replies are accurate and helpful.
Additionally, the AI-enhanced search results have made it easier for the support team to find the information they need. This has reduced the time spent searching for information and allowed the team to focus more on providing excellent customer service.
Overall, the implementation of Deskhero and its advanced AI capabilities has greatly improved the efficiency and effectiveness of GenomePioneer's customer support services.
How has Deskhero improved the response time of GenomePioneer's customer support?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has drastically reduced the time spent by the support team in crafting responses, thus improving the response time.
How does Deskhero ensure the accuracy of the replies?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This ensures that the replies are based on accurate and relevant information.
How has Deskhero improved the efficiency of GenomePioneer's customer support?
Deskhero's AI-enhanced search results have made it easier for the support team to find the information they need. This has reduced the time spent searching for information, allowing the team to focus more on providing excellent customer service.
* This article provides an example of how a fictive company in the Biological research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
