OrthoDynamics deals with a wide range of customer queries and issues related to their biomechanical devices. They use Deskhero's user groups feature to segment their support team based on expertise. The AI capabilities of Deskhero then route tickets to the appropriate group based on the nature of the query, ensuring efficient resolution.
The company also uses Deskhero's custom email domains to maintain a professional image in their communication. The AI capabilities of Deskhero enhance this by generating professional and personalized responses based on the customer's past interactions and the nature of their query.
OrthoDynamics has a comprehensive knowledge base, including device manuals, usage guidelines, and troubleshooting guides. They use Deskhero's AI to convert these documents into searchable content. This not only enhances the search results but also allows the AI to suggest relevant content in response to customer queries.
Using Deskhero's website scraping feature, OrthoDynamics keeps their knowledge base updated with the latest information and updates from relevant websites. This ensures that their support team always has the most current information at their disposal.
Finally, OrthoDynamics uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI help in routing tickets?
Deskhero's AI analyzes the nature of the query and routes the ticket to the appropriate user group based on their expertise, ensuring efficient resolution.
How does Deskhero's AI enhance communication?
The AI generates professional and personalized responses based on the customer's past interactions and the nature of their query. This enhances the quality of communication and improves customer satisfaction.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses the website scraping feature to monitor relevant websites for any new information or updates. These are then added to the knowledge base, ensuring the support team always has the most current information.
* This article provides an example of how a fictive company in the Biomedical and Biomechanical Technology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
