NeuroPro receives numerous customer inquiries daily, ranging from technical issues with their neurobiological devices to queries about usage and maintenance. They use Deskhero's ticket management system to efficiently categorize, assign, and track these inquiries. With the help of AI, the system automatically suggests replies based on previous tickets and knowledge base articles, significantly reducing response time.
The company also uses Deskhero's custom fields and structured data lists to organize customer data. Coupled with the AI's ability to leverage OpenAI Embeddings, this enables the support team to provide personalized responses. The AI analyzes the customer's past interactions and preferences, enabling the team to tailor their responses accordingly.
NeuroPro has a vast knowledge base, including manuals, policies, and presentations. Using Deskhero's AI capabilities, these documents are converted into searchable content. This not only enhances the search results but also allows the AI to suggest relevant content in response to customer inquiries.
Deskhero's website scraping feature is used by NeuroPro to keep their knowledge base up-to-date. The AI monitors relevant websites for any new information or updates, which are then added to the knowledge base. This ensures that the support team always has the most current information at their disposal.
Finally, NeuroPro uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to suggest replies based on previous tickets and knowledge base articles. This reduces the time spent by the support team in crafting responses.
How does Deskhero's AI enhance the quality of support?
The AI analyzes customer data and past interactions to provide personalized responses. It also keeps the knowledge base updated by scraping relevant websites, ensuring the support team always has the most current information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems, allowing companies to leverage its AI capabilities without disrupting their workflows.
* This article provides an example of how a fictive company in the Biomedical and Biomechanical Technology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
