LifeTech Solutions has a large number of customers who often have complex queries. Deskhero's AI capabilities have been instrumental in helping the support team manage these queries effectively.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information. This has reduced the time taken to resolve issues, improving customer satisfaction.
Furthermore, the AI capabilities have been used to automate routine tasks, allowing the support team to focus on more complex issues. This has improved the efficiency of the support team, while also improving the overall customer experience.
Overall, Deskhero's AI capabilities have greatly improved LifeTech Solutions' helpdesk services, making them more efficient and effective.
How does Deskhero's AI help manage customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This makes it easier to find relevant information.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI automates routine tasks, allowing the support team to focus on more complex issues. This improves the efficiency of the support team.
* This article provides an example of how a fictive company in the Biotech Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
