BioGenix has a vast knowledge base of articles and manuals, which were previously difficult to navigate. With Deskhero's AI capabilities, these resources are now easily searchable, providing quick and accurate information to both the support team and customers.
The AI also generates suggested replies for the support team, based on previous tickets and the knowledge base articles. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has made it easier for the support team to find relevant information, reducing the time taken to resolve issues.
Furthermore, the AI capabilities have also been used to automate routine tasks, freeing up the support team to focus on more complex issues. This has improved the efficiency of the support team, while also improving the overall customer experience.
Overall, Deskhero's AI capabilities have transformed BioGenix's customer support services, making them more efficient and effective.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This makes it easier to find relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on previous tickets and the knowledge base articles. This helps to speed up the response time to customer queries.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI automates routine tasks, freeing up the support team to focus on more complex issues. This improves the efficiency of the support team.
* This article provides an example of how a fictive company in the Biotech Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
