BituTech Solutions receives a high volume of customer queries daily, ranging from technical issues to product inquiries. Using Deskhero's AI capabilities, the company is able to categorize these tickets based on their content, ensuring that they are directed to the right department for quick resolution.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This significantly reduces the time taken to respond to customer queries, improving the overall efficiency of the customer support team.
Deskhero's AI also enhances search results by using the embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This makes it easier for the support team to find relevant information when addressing customer queries.
With the help of Deskhero's AI, BituTech Solutions has seen a significant reduction in ticket resolution time, improved customer satisfaction rates, and enhanced efficiency of their customer support team.
Moreover, the REST API provided by Deskhero allows BituTech to integrate the platform with their existing systems, further enhancing their customer support capabilities.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets and categorize them accordingly. This ensures that tickets are directed to the right department for quick resolution.
How does Deskhero's AI suggest replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information when addressing customer queries.
* This article provides an example of how a fictive company in the Bitumen Processing and Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
