BituPack Industries receives numerous customer emails daily. Managing these emails and providing timely responses can be challenging, but with Deskhero's AI, the company is able to handle their customer emails efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer emails. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI also categorizes the emails based on their content, ensuring that they are directed to the right department. This helps in providing quicker resolutions to customer queries.
By leveraging Deskhero's AI, BituPack Industries has been able to improve their email management, resulting in quicker responses, improved customer satisfaction, and more efficient communication.
Additionally, the custom email domains feature of Deskhero allows BituPack to maintain their brand identity in their customer communication.
How does Deskhero's AI suggest replies to customer emails?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer emails. This helps in providing quick and accurate responses.
How does Deskhero's AI categorize customer emails?
Deskhero's AI uses OpenAI Embeddings to understand the content of the emails and categorize them accordingly. This ensures that emails are directed to the right department for quick resolution.
How does the custom email domains feature of Deskhero enhance customer communication?
The custom email domains feature of Deskhero allows companies to maintain their brand identity in their customer communication. This helps in building trust and improving customer relationships.
* This article provides an example of how a fictive company in the Bitumen Processing and Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
