Asphalt Innovations has a vast knowledge base consisting of technical documents, product manuals, and troubleshooting guides. Managing this knowledge base can be a daunting task, but with Deskhero's AI, the company can easily organize and update their knowledge base.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's AI also enhances the search functionality of the knowledge base. By using the embeddings from the knowledge base articles and other sources, the AI provides more relevant search results, making it easier for the support team to find the information they need.
With Deskhero's AI, Asphalt Innovations has been able to maintain an organized and updated knowledge base, which has greatly improved the efficiency of their customer support team.
Furthermore, the custom fields and user groups features of Deskhero allow Asphalt Innovations to personalize their knowledge base, making it more user-friendly for their support team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate new knowledge base articles from previous tickets, existing articles, and uploaded files. This helps in keeping the knowledge base updated with the latest information.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses embeddings from the knowledge base articles and other sources to provide more relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero allow personalization of the knowledge base?
Deskhero provides features like custom fields and user groups, which allow companies to personalize their knowledge base according to their needs. This makes the knowledge base more user-friendly for the support team.
* This article provides an example of how a fictive company in the Bitumen Processing and Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
