EssencePack had a vast amount of information about their products and processes in various formats - word documents, powerpoint presentations, pdf files, and their website. However, making this information accessible and searchable for customers was a challenge. Deskhero's AI capabilities helped them convert these diverse sources into a comprehensive knowledge base.
With Deskhero, EssencePack could generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. The AI used OpenAI embeddings to ensure that the content was relevant and easily understandable for customers.
The AI also enhanced the search bar on their helpdesk. Customers can now find relevant information quickly and easily, reducing the need to contact customer support for basic queries. This has improved customer satisfaction and reduced the load on the customer support team.
EssencePack also used Deskhero's custom fields and structured data lists to organize their knowledge base. They created custom categories for different types of information, making it easier for customers to navigate the knowledge base.
Overall, Deskhero's AI capabilities have significantly improved EssencePack's knowledge base, making it a valuable resource for customers and an effective tool for reducing customer support workload.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and even scraped website data. It uses OpenAI embeddings to ensure the content is relevant and easily understandable.
How does Deskhero improve the searchability of the knowledge base?
Deskhero's AI enhances the search bar on the helpdesk. It uses OpenAI embeddings to provide more relevant and comprehensive search results, making it easier for customers to find the information they need.
How does a comprehensive knowledge base reduce customer support workload?
A comprehensive knowledge base allows customers to find answers to their queries themselves, reducing the need to contact customer support. This reduces the load on the customer support team and allows them to focus on more complex queries.
* This article provides an example of how a fictive company in the Blending and packaging of essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
